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Burak Bacak has extensive experience in the financial services sector, currently serving as the Contact Center and Digital Onboarding Division Manager at QNB Finansbank since 2003. In this role, Burak focuses on empowering teams through coaching and fostering a customer-oriented environment. Previous positions include Vice President and Assistant Vice President of Capacity Planning and Performance Management, where Burak managed analysis, strategy building, and performance management in call centers. Burak's career began at Finansbank as a Capacity Planning and Reporting Specialist and Customer Representative, following a role in Credit Card Operations at MUDO. Burak holds a Bachelor's degree in Environmental Engineering from Istanbul Technical University and an MBA from Istanbul Arel University.