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Kiran Shankar MK has extensive experience in the fields of Business Intelligence and Analytics, primarily focused on Qlik Sense and Qlik View. Currently serving as Critical Situation Manager - Escalations at Qlik since November 2016, Kiran has also held positions as Manager and Lead in Global Service Delivery, spearheading high performance teams and strategic customer engagements. Prior to Qlik, Kiran worked at Encora Inc. as Lead Systems Analyst, specializing in various technologies including VMware and Active Directory. Kiran's earlier career includes roles as Systems Analyst at Unisys, where VMware administration was a key focus, and as Tech Lead at Taurus Hard Soft Solutions Pvt Ltd, managing server administration and client connectivity issues.