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Eric Zissen currently serves as the Team Lead for Technical Support in the Qlik Data Integration Team since January 2020, focusing on streamlining processes and enhancing customer success through improved escalation management and support procedures. Additionally, Eric has been a Customer Support Engineer with Attunity, a division of Qlik, since May 2011, and has extensive experience in technical support roles, including a position as Technical Account Manager and Senior Technical Support Engineer at Repliweb Inc. and NTT/Verio, respectively. Eric's educational background includes studies at Westmoor.