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Alan Slaughter is a seasoned IT professional with extensive experience in technical support and systems administration, currently serving as a Senior Technical Support Engineer at Qlik since May 2016. Prior roles include Systems Administrator & Support at CTG and Network Engineer at Computer Task Group, where responsibilities included customer network support for IBM. Alan's career also features a significant tenure at IBM as iLab Lead and Hardware Engineer, encompassing expertise in IT security, network infrastructure, and quality assurance. Educational qualifications include a Bachelor's degree in Computer Information Systems from Wesleyan and an Associate's degree in Electrical and Electronics Engineering from Durham Technical Community College. Technical proficiencies cover various operating systems, networking, hardware systems, and numerous tools.