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Karla Mondragon is a highly experienced professional in customer success and engagement, currently serving as a Senior Customer Success Manager at QIMA since May 2021, where responsibilities include understanding client needs, facilitating seamless technology implementation, and enhancing client interactions. Prior roles include Customer Engagement Officer at Andjaro, where user satisfaction and increased engagement were key focuses, and Customer Service Representative at Approche Sur Mesure, improving communication in e-commerce. Previous experience as a Service Delivery Manager at getfluence involved ensuring client satisfaction within Spanish and Latin American markets, alongside various roles in logistics and administration, including project coordination and sales administration. Karla holds a degree in International Business Management from the University of Lille 1 Sciences and Technology.