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Hilali Shaggy has extensive experience in various roles spanning over two decades. Currently serving as a Global Support Executive at Qi Group since August 2016, Hilali has also worked as an Entrepreneur from July 2003 to January 2020, specializing in the export of goods, merchandise, car spare parts, and used cars. Prior experience includes a part-time Facilitator role at CLASS "CCAC" at IIUM from September 2013 to August 2016, where soft skills were taught, and a Financial Accountant position at Public Finance Burundi from June 2002 to November 2003, focusing on verifications. Additionally, Hilali was Branch Assistant Manager at ZBR Freight Express from June 1999 to June 2002, managing clearances. Educational qualifications include a Bachelor's Degree in Information Technology from the International Islamic University Malaysia (2009-2014) and a Bachelor of Commerce from ISCO Burundi (2002-2004).