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Dennis Edgren is an experienced IT professional with a focus on incident management and customer support. Currently serving as a Major Incident Manager and Team Leader at QD Sverige AB since April 2020, Dennis has also held positions as an IT Technician. Prior experience includes roles as an Educational Coordinator and IT Support Specialist at Handelsbanken from October 2017 to April 2020, and as a Customer Services Agent at EnterCard Group AB from November 2015 to October 2017. Earlier career experiences involve instructing swimming and lifeguarding for Stockholms stad from February 2013 to November 2015. Dennis holds a Gymnasieexamen in Flygteknik from Bromma Gymnasium, earned between 2009 and 2012.