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William D'Castro is a Systems Engineer and Team Lead at Qbit Computers, where expertise includes assigning work requests, managing technicians, and liaising with customers to ensure efficient service delivery. Responsibilities involve overseeing KPIs, resolving support requests, deploying various technologies, and developing company policies. Prior roles at Qbit Computers include Dispatch Coordinator and Systems Engineer, as well as Workshop Engineer. William D'Castro began a career in software development as a Junior Developer at Bungarra Software Pty Ltd. Educationally, William D'Castro holds a Bachelor of Science in Computer Science from the University of Western Australia and a high school diploma from Ballajura Community College.