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Swaroop Nagaraj is a Customer Engagement & Journey Manager at Qatar Airways and Lead Customer Success Officer. Swaroop previously worked as Marketing & Strategy Consultant at Sheffield Brewery Works India Pvt Ltd. and Alwarzone. Swaroop also has experience as a Manager at Nielsen, where the focus was on servicing the insights requirement of a telecom client. Swaroop has a background in research and management, having worked as a Research Manager at Blueocean Market Intelligence, IDC Limited, IMRB International, and BIRD division of IMRB International. Swaroop holds a BE in Mechanical Engineering from Bangalore University and an MBA from National Institute of Technology, Tiruchirappalli.