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Roshane F. is a skilled Help Desk Technician at Q-Centrix since July 2022, responsible for providing technical support to a large remote team, addressing customer support requests, troubleshooting application issues, and documenting resolutions. Prior experience includes serving as a Contact Tracer at Optum from June 2020 to April 2022, where Roshane efficiently managed a high volume of calls related to Covid-19 and provided health education. Roshane also worked as an Office Assistant at JAG-ONE Physical Therapy from February 2014 to March 2020, handling patient scheduling, insurance verification, and maintaining compliance with HIPAA guidelines. Roshane holds an Associate's degree in Health Services from Queensborough Community College and a Google IT Support Professional Certificate from Merit America.