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Cindy Caskey has extensive experience in customer service and business analysis, currently serving as a Customer Care Representative at Putnam Plastics since June 2009. In this role, Cindy manages order entry and resolves customer complaints through written reports and conference calls, while also handling multi-state and international purchase orders and coordinating with sales on lead times and order statuses. Prior to this position, Cindy worked as a Business Analyst at The Hanover Insurance Group from December 1999 to May 2002, contributing to projects focused on aligning business needs with functional requirements and technical solutions. Cindy's earlier experience at The Hanover Insurance Group from December 1994 to May 1996 as a Customer Service Representative involved addressing inquiries from personal lines policy owners and agents, providing explanations of policy coverage.