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M Balakrishnan Manickam is currently serving as the Regional Manager at PUTHUR INFOTECH PVT LTD, bringing with him extensive experience in remote infrastructure support, contact centre operation, server and storage support. Prior to this role, M Balakrishnan held the position of Customer Engineering Manager at HCL Infosystems Ltd where M Balakrishnan specialized in server and storage integration and support, AMC, project support, and vendor management for support including EMC, SUN (Oracle), backup, and HPUX. Manickam holds a Bachelor's Degree in Computer Science from Annamalai University and a Diploma in Electronics and Communication Engineering from Valivalam Desikar Polytechnic.