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Kia Robinson is an accomplished professional with diverse experience in customer service and compliance roles. Currently serving as a Member Experience Advisor at Nations Benefits, Kia addresses inbound calls from members and providers, providing clarifications and conflict resolution. Prior to this role, contributions as a Customer Service Manager and a Technical Support Specialist at PureTalk highlight strong leadership and technical skills. Previous experience as a Compliance Rep at Patra involved ensuring new hires met compliance standards, while roles at Continuum Global and VBOA enhanced member assistance and patient accounting capabilities. A background in AML/KYC practices at Hirda LLC underscores Kia's expertise in compliance and fraud prevention. Education includes an associate degree from GA state and a high school diploma from Lithonia High School.