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Dylan Woodward-Brown is a Service Delivery Manager at PureGym, with a career spanning various roles in IT support and operations. Dylan previously held positions as a Senior Technical Support Engineer at PureGym and as a Global IT Operations Engineer at Cytiva. Prior experience includes serving as an IT Support Technician at Stephenson, where Dylan was the main contact for IT support requests and focused on system uptime and staff training. At Burberry, Dylan advanced into a senior role within the service desk, and at Fujitsu, expertise was developed in technical services, managing Windows and server environments, and adhering to service level agreements. Dylan earned a Bachelor of Science in Network Management & Design and in System, Networking, and LAN/WAN Management from Sheffield Hallam University, complemented by A-Levels in ICT and Drama from Outwood Grange Academy & 6th Form.