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Sophie Parker Chartered MCIPD serves as the Head of Talent at Pure Data Centres Group since August 2021, focusing on strategic workforce planning to enhance employee potential and ensure optimal role capability. Prior to this, Sophie held various positions, including Group Learning and Development Manager and Training Manager (Operations), where responsibilities involved the creation and implementation of training programs for data centre teams. At UKFast, as the Head of Quality, Sophie established a performance development coaching team, significantly improving the NPS score from +70 to +89. Earlier career experiences include roles as a Service Standards Executive at Express Estate Agency and as a Store Manager at Boots UK, where Sophie completed a Retail Management Graduate scheme and participated in a leadership development program. Sophie holds a degree from The Manchester Metropolitan University and is currently pursuing a Practitioner Diploma at the Academy of Executive Coaching.