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Kshama Swamy is Senior Vice President, Client Services at Punchh, the world leader in delivering dynamic, one-to-one customer engagement through artificial intelligence, mobile-first expertise, and omnichannel communications for restaurants and retailers.

Kshama has over 20 years of experience in enterprise software and has led Client Success teams at Intapp, IBM, Cognos, and the Department of Defense. At Intapp, she helped grow ARR from $30M to $180M.

Using her customer-centric approach, Kshama has been responsible for maximizing customer acquisition, retention, expansion, and profitability. Kshama has proficiencies in Customer Services, Strategy & Operations, Support & Success, P&L Management, and experience managing global teams at Mid to Late-Stage Growth and Pre-IPO companies. She has a Masters in Computer Science from DePaul University.

At Punchh, Kshama is leading a team that helps customer through their digital transformation journey including loyalty, mobile and web. Her understanding of brand relevance, loyalty and digital first strategy has helped customers in their journey. Kshama is also executive sponsor for the WIT Initiative at Punchh.