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Melissa Daniels has over two decades of experience in the mortgage and financial services industry, currently serving as Post Closing/Customer Care at Pulte Mortgage since December 2013. Prior experience includes roles at JPMorgan Chase, where responsibilities ranged from Mortgage Loan Closer to Prefund Auditor, contributing significantly to quality control, compliance, and process improvement. Additional experience includes customer service at Charles Schwab and project management within risk management at JPMorgan Chase. Melissa possesses a strong background in loan processing, customer support, and team training, demonstrating expertise in ensuring adherence to industry guidelines and enhancing client satisfaction.