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Mohammed Shadab Khan is an experienced customer success leader currently serving as Sr Director of WW Customer Success at Pulse Secure since October 2014, where responsibilities include delivering customer success and developing regional support teams. Prior to this role, Mohammed Shadab Khan worked at Juniper Networks from May 2006 to October 2014, starting as a Technical Support Engineer focused on L3 support for SSL VPN and advancing to Manager of Juniper Support, overseeing the JTAC SSL VPN support team and managing support SLAs. Earlier career experience includes a position as a Technical Support Specialist at IBM from January 2004 to April 2006, where support was provided for Cisco firewalls and NAC.