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Darrell Brown is an experienced call center professional with a strong background in management and operational excellence. Currently serving as Call Center Director at Pull-A-Part since May 2017, Darrell oversees day-to-day operations and has successfully transitioned the center to a fully remote workforce. Previous roles include Call Center Manager at Automobile Protection Corporation, where Darrell enhanced customer experience and optimized operations, and Contact Center Sales/Training Manager for Advantage Sales & Marketing, focusing on strategic planning and training across multiple locations. Additional experience includes management positions at Meyer Real Estate and AT&T, where Darrell developed sales-driven environments and guided team performance. Educational credentials include a Bachelor of Arts in Communications from Langston University.