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Iliana Gonzalez has a diverse work experience spanning various roles and industries. Iliana most recently worked as a Customer Success Manager at Publitas.com starting in December 2021. Prior to that, they held a similar position at Hubstaff from August 2021 to December 2021. From December 2020 to August 2021, Iliana was the US Customer Success Manager at Gamelearn. Before transitioning into customer success roles, they served as a Customer Service Manager at Ping Solutions from April 2018 to December 2020. Earlier in their career, they worked as a Communications Coordinator at ABC CAPITAL from March 2008 to February 2011 and as an HR Specialist at SuKarne in 2011.

Iliana Gonzalez obtained a Bachelor's degree in Communication from the Universidad de Occidente, where they attended from 2003 to 2007. Following this, they pursued a Retail Management certificate at Arizona Western College from 2011 to 2012. Currently, Iliana is enrolled in Universidad Tecmilenio, pursuing a Master's degree in MBA Marketing, which they are expected to complete in 2023.