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Susan Hughes is a seasoned professional in income recovery with over 8 years of experience dedicated to assisting customers in sustaining their tenancies through effective communication and negotiation. Currently serving as Business Manager - Support & Advice and Resource Manager at Publica Group Ltd since January 2020, Susan previously held roles including Performance Manager at Ubico Ltd and Senior Income Officer at Gloucester City Homes Limited. Susan possesses a strong foundation in housing knowledge and is adept at offering advice and support to tenants. Susan completed a Diploma of Education in Human Resources Management Level 5 from South Gloucestershire and Stroud College from September 2020 to September 2022.