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Russell W. has extensive experience in ICT, currently serving as an ICT Senior Engineer at Publica Group Ltd since November 2016, where responsibilities include leading the development and administration of SCCM/ECM infrastructure for multiple councils. Previously, Russell held various roles at West Oxfordshire District Council, including ICT Application and OS Delivery Manager and ICT Engineer, focusing on VMview infrastructure and providing 3rd line support for users. Earlier experience includes a position as a Windows System Specialist at Thames Valley Police, where Russell developed software packages, and as an ICT Systems Analyst at Cottsway, managing Citrix infrastructure. Educational qualifications include multiple certificates in mental health awareness, counselling skills, and IT service management, as well as a National Diploma in Electrical and Electronic Engineering.