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John Schafer is a seasoned professional with extensive experience in service quality management and business process improvement. Currently serving as the Service Quality Manager at Public Trust since April 2015, John has previously held multiple roles focused on retail management and strategic advisory positions. Notable past positions include Strategic Advisor and Head of Customer Solutions at New Zealand Post, as well as leadership roles at Converga NZ and Bank of New Zealand. Throughout their career, John has successfully developed and executed strategies to enhance customer service and operational efficiency while fostering team development and client relationships. Educational background includes attendance at Waitaki Boys High School.