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Betssy Alvarenga is a seasoned professional with extensive experience in program development and operations management within the public health sector and customer service industries. Currently serving as a Senior Advisor for Program Development at the Public Health Agency of Canada, Betssy focuses on talent attraction and retention initiatives aimed at enhancing the capacity of Student and Junior Public Health Officers nationwide. Previous roles include Senior Program Officer and Senior Project Officer, where responsibilities encompassed managing business operations and collaborating with various government divisions to streamline staffing processes. Betssy has also held positions in order management, formalwear management, and customer experience leadership across several companies, demonstrating a commitment to operational efficiency and high-quality service. Betssy holds a Bachelor of Business Administration from ESI School of Management and a teaching degree from Universidad de El Salvador.