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Mohammad Arif is a seasoned Technical Services Manager at PTV Group since September 2016, following a trajectory from Senior Technical Support Engineer to mentoring within a bustling helpdesk environment focused on international users and route optimization software. Prior to PTV Group, Mohammad served as a Support Analyst at DPS International from January 2007 to September 2016, where responsibilities included first-line technical support and collaboration with developers for product testing and debugging. Mohammad's career began as a Despatch Clerk at Exel Logistics from July 2004 to January 2006, managing client orders and task assignments. Educational credentials include a BSc in Software Engineering from the University of Westminster and Cavendish School of Computer Science, complemented by studies at Newham College of Further Education, Cheonggang Academy, and F.G. Boys Modal School.