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Laurent Chevrette is an accomplished professional with extensive experience in IT support and management. Currently serving as a Director at PTC, Laurent has held multiple roles including Director of Delivery Problem Management and Director of Factory Services Units, where responsibilities included managing a team of support analysts and ensuring 24/7 customer support. Prior to PTC, Laurent was a Support Manager and PS Leader at Factora, focusing on swift issue resolution and customer satisfaction. Laurent’s earlier career includes network administration at Sogetel, and teaching computer science and media studies at Commission scolaire des Chênes, alongside IT technician roles at two educational commissions. Laurent holds various certifications in leadership and ITIL, and completed significant technical training from reputable institutions.