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Janet Perlita has over a decade of experience in customer service and marketing communications within the banking and insurance industries. Currently, at PT Bank KEB Hana Indonesia since June 2019, Janet manages customer complaints as a Marketing Communications and Customer Care Officer, ensuring compliance with service level agreements. Prior experience includes serving as a Service Frontline Cash Officer, where Janet was responsible for cash management in ATMs and branches. Previously, Janet worked as a Customer Service Officer at PT Bank Central Asia Tbk, handling account openings and KYC processes, and briefly as a Marketing Administrator at PT Asuransi Central Asia. Janet is pursuing a Master's degree in Corporate Communications at Universitas Paramadina, expected to be completed in January 2024.