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Lenny Silvia is an experienced professional in the banking and customer service sectors, currently serving as the AVP Video Call KYC Onboarding Dept. Head at Commonwealth Bank Indonesia since August 2020, where responsibilities include overseeing video call account openings. Prior roles at Commonwealth Bank Indonesia include Business Continuity Coordinator and Project Manager for the Omnichannel Contact Center. Lenny's previous experience includes management positions at Bank HSBC Indonesia, PT BANK EKONOMI RAHARJA, PT Anabatic Technologies, PT Inpar Saka, PT. Bank UOB Buana, and HSBC Card Services, showcasing a strong background in customer care, telesales, and call center operations.