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Fritz Marto has extensive experience in service management and quality enhancement within the banking sector. Currently serving as a Senior Services Manager at PT Bank Tabungan Pensiunan Nasional Tbk since September 2014, Fritz previously held the position of Service Quality Manager at Bank Commonwealth, focusing on cultivating a strong service culture. From July 2011 to January 2013, Fritz worked as a Manager at PT Panen Lestari Internusa, responsible for improving service quality and career development initiatives. Earlier in career, from January 2006 to July 2011, Fritz was a Senior Officer in Quality Management Implementation at PT. Bank OCBC NISP Tbk, overseeing frontliner service quality standards. Fritz holds a Bachelor of Laws degree from Universitas Katolik Parahyangan, earned between 1997 and 2002.