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Susan Nhim has extensive experience in customer service and quality analysis, currently serving as a Customer Service Quality Analyst at PSG, a Dover company, since November 2018. Prior to this role, Susan held positions such as Customer Service Representative and Assembler within the same company. Susan's experience includes working as an Overnight Support Manager at Walmart from September 2011 to April 2018, as well as serving as Shop Manager at N & S Auto Repair from June 2008 to November 2010. In each of these roles, Susan has demonstrated strong communication skills and the ability to resolve customer complaints effectively. Susan holds a Bachelor of Arts in Fine/Studio Arts from UC Irvine and an Associate of Arts in Liberal Arts and Sciences from San Bernardino Valley College.