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Glenn Allan Ross G. possesses extensive experience in operations management within the BPO industry, currently serving as Team Manager at PSG Global Solutions since November 2014, overseeing the Night Shift Operations Support Team and providing strategic decision-making support. Notable responsibilities include auditing telephony invoices, ensuring compliance with IT policies, and supervising logistics for client visits. Prior roles at PSG included Sr. Operations Support Specialist and Operations Support Specialist, focusing on technology and facility issues. Previously, Glenn led operations as Operations Team Lead at Eperformax Contact Centers and BPO and began a career in administrative roles with Subic Bay Metropolitan Authority. Glenn holds a Bachelor of Arts in Political Science from the University of the East and has earned units towards a Master's in Management from the University of the Philippines.