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Tom Eastman is an accomplished professional with extensive experience in operational excellence, process transformation, and business analytics across multiple industries. As Director of Business Process Transformation at Prudential Financial since 2014, Tom has successfully led initiatives that standardized processes, reduced operational expenses, and improved customer and associate experiences. Prior roles include leadership positions at Merck, GlaxoSmithKline, Bristol-Myers Squibb, JPMorgan Chase, and GE, where Tom utilized Lean Six Sigma methodologies to drive performance improvements and strategic sourcing initiatives. Tom holds a Bachelor of Science in Electrical Engineering from Penn State University, an MBA from Rider University, and a Graduate Certificate in eCommerce from New Jersey Institute of Technology.