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Hardiansyah Sadjawandi has over 24 years of experience in the insurance and financial services industry, with a significant tenure at Prudential Indonesia (PT Prudential Life Assurance) since April 2005. Currently serving as Customer Experience Manager, Hardiansyah focuses on monitoring NPS and CSAT metrics. Previous roles include various managerial positions in data analytics, marketing, and operations, where responsibilities encompassed data tracking, campaign support using Power BI, system reporting enhancements, and project coordination. Earlier experience at Manulife Financial from July 1999 to April 2005 includes roles as Underwriting Supervisor and involvement in operations and internal audits. Hardiansyah's expertise encompasses customer service, process enhancement, and risk selection.