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Ellen Hartley is a seasoned compliance professional with extensive experience in quality assurance and regulatory adherence. Currently serving as a Compliance Assurance Officer at Furness Building Society since August 2021, Ellen is responsible for planning and executing thematic reviews to ensure compliance with internal and regulatory procedures. Previously, Ellen held multiple roles at Provident Financial Group, including Compliance Monitoring Officer and Quality Assurance Officer, where key responsibilities involved testing adherence to group policies and performing thorough assessments of customer complaints. Ellen's career began at Swinton Group, advancing from Sales Executive to Quality Assurance Assistant, and ultimately to Quality Assurance Officer, emphasizing quality standards in customer interactions.