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Bianca Augusto is an experienced Project Manager and Senior Business Analyst at Providence Mutual since February 2017, where responsibilities include conducting community meetings, documenting business requirements, creating functional specifications, participating in product design reviews, designing test plans, and collaborating with developers to resolve software defects. Prior experience includes roles as a Consulting Business Analyst at Sun Life Financial and Amica Mutual Insurance, where Bianca focused on workflow documentation, user performance analysis, and project documentation. Bianca began professional experience as a Marketing & Communications Intern at Stepping Up, managing website and social media presence. Bianca holds a Bachelor's Degree in Marketing with a minor in Accounting from Rhode Island College, completed between 2012 and 2014.