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Serena Robertson has a comprehensive background in customer service and project management. With experience in leading teams at companies such as Protolabs, Time Out, and JUST EAT, Serena has developed and enhanced operational processes to drive results and improve customer experiences. Serena's tenure at Microsoft as a Senior Regional Group Manager and UK Online and Community Manager showcases their ability to influence global customer requirements and shape online user experiences. Serena also has experience in technical support, including managing teams, achieving customer satisfaction targets, and launching products. Serena's dedication to customer service and operational excellence is evident throughout their career.