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Erin Hayes has a diverse work experience spanning multiple industries. Erin started their career as an Executive Manager and Projectionist at Merrill's Roxy Cinema from January 2004 to August 2006, where they managed accounts payable/receivable and led a staff team. From September 2006 to January 2009, Erin worked as a Guest Services Manager at the Portland Art Museum, overseeing the department's operations and ensuring excellent customer service. Following that, they served as an Assistant Manager at Kenny & Zuke's Sandwichworks from April 2009 to September 2011, where they managed staff, opened the store, and maintained customer satisfaction during busy lunch rushes.

In September 2011, Erin transitioned to ProtoCall Services, Inc., initially working as a Relationship Manager until January 2018. In this role, they acted as a liaison between clients and clinicians, ensuring efficient service delivery. From January 2018 to January 2020, Erin served as the Program Manager for the State of WA at ProtoCall, managing crisis systems of care across Washington State and maintaining customer relationships. Following that, they held the position of Program Manager of Business Intelligence and Program Support from January 2020 to March 2022, where they conducted reporting and data analysis, served as a primary contact for customers, and implemented process improvements. Currently, Erin is working as a Sales Leader at ProtoCall Services, Inc., leading sales initiatives for the company, though the end date for this role is not provided. Overall, Erin has demonstrated expertise in program management, customer service, team leadership, and relationship management throughout their career.

Erin Hayes graduated with a Bachelor of Arts in Sociology and History from the University of Vermont in 2006.