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Shannon Charlie has extensive experience in the financial services sector, predominantly with Prospera Credit Union, beginning as a Customer Service Representative and advancing to roles such as Financial Services Manager and Business Analyst. From September 2011 to August 2014, Shannon served as a Branch Support Administrator and Customer Service Representative, before moving into more specialized positions, including Migration Support Specialist and Business Analyst, from August 2015 to the present. This diverse background showcases strong expertise in customer service and business analysis within the credit union environment.