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Pam C. currently serves as the Director of Customer Care at Prosper Wireless, overseeing an offshore Call Center Vendor that provides customer service, technical support, and escalations across various communication channels. Prior experience includes roles such as Senior Operations Service Center Manager at TTEC, where daily operations were restructured, resulting in significant quality improvements, and Call Center Operations Manager at Cofiroute USA, focusing on data-driven KPI enhancements. Pam also contributed as Sales Development Manager at Better, coaching new hires in the Mortgage Industry, and played a pivotal role as Director of Contact Center Operations at TouchPoint, facilitating rapid growth from 3 to 250 employees. Earlier experience includes managing customer service operations at Smith & Noble, improving online service offerings and establishing performance metrics. Pam is pursuing a Bachelor's degree in Business Analytics from Grand Canyon University, expected to complete in November 2024.