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Brandon Beron is an experienced Operations Support Analyst at Prospa since August 2023. Prior to this role, Brandon served as the Optimisation Manager at King Living from December 2017 to April 2023, where responsibilities included leading a team to enhance customer experience operations across various channels, conducting operational planning activities for the contact centre, and providing recommendations for global improvements in customer experience. Brandon’s career also includes positions as Senior Customer Experience Supervisor at Tabcorp, Customer Service Representative at Stewart Title, Customer Service Associate at Wests Ashfield Leagues Club Pty Ltd., Gaming Host Attendant/Reception, and Team Supervisor at ChildFund International. Education includes an Associate’s Degree in Information Technology from UTS College and a Bachelor’s Degree in Business Administration and Management from the University of Technology Sydney.