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Smit Desai has gained experience in the field of Information Technology Support Services through roles at various companies such as PALSOFT India, Glen Dimplex Americas, Shaw Communications, and currently at ProServeIT. Responsibilities have included providing technical support to customers, managing IT tickets, and configuring hardware systems. Desai holds a Diploma in Computer Engineering from Parul University and an Ontario College Advanced Diploma in Information Technology Support Services from Conestoga College.