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Mansur Vagapov

3rd Line Support Engineer at proSapient

Mansur Vagapov has a diverse work experience in the field of technology support and infrastructure engineering. Mansur started their career at RDC in 2006 as a 1st/2nd line support engineer, where they built and configured computers, provided troubleshooting assistance, and prioritized helpdesk calls. In 2011, they joined BPP as a 2nd/3rd line support engineer, where they managed over 500 PCs, provided support through various channels, and administered MS Exchange server and Outlook.

From 2012 to 2014, Mansur worked at VG support as a 3rd/2nd line support server and virtualization engineer, responsible for installing, configuring, and troubleshooting VCenter, Hyper-V, and server hardware. Mansur then moved on to The Royal College of Psychiatrists as a 3rd/2nd line support engineer, handling tasks such as managing VMware VSphere, maintaining Active Directory, and configuring Exchange servers.

Mansur joined StreamAMG in 2017 as an infrastructure engineer and Linux administrator, working on projects like Zabbix implementation and providing day-to-day support for Windows and Linux-based platforms. Later that year, they joined Schneider Trading Associates as a 2nd line engineer and 3rd line support engineer, focusing on infrastructure engineering.

In 2018, Mansur joined Silverbug, where they held roles as a 2nd line engineer, 3rd line support engineer, and infrastructure engineer. Their responsibilities included troubleshooting complex technical issues, serving as a technical escalation point, and attending client sites to resolve issues.

In 2022, Mansur worked at Symmetry Investments as a technology support analyst, providing support and troubleshooting assistance. Currently, they are employed at proSapient as a 3rd line support engineer.

Mansur Vagapov obtained a Master's degree in Banking, Corporate, Finance, and Securities Law from the University of Glasgow, which they attended from 2002 to 2003. In addition to their degree, Mansur has also obtained certifications such as COMPTIA A+ ce from CompTIA in May 2014. Mansur also has certifications from Microsoft, including MCTS WINDOWS 7, MCTS WINDOWS SERVER 2008, and MCTS WINDOWS SERVER 2012, although the specific details of when and where these certifications were obtained are not provided. Mansur has also obtained the COMPTIA NETWORK+ and COMPTIA SERVER+ certifications, but there is no information on when and where these certifications were obtained.

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