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Tyler Guzi is a seasoned professional in customer support and operations with extensive experience in shaping support organizations across multiple industries. Currently serving as Head of Product Support & Operations at Prophecy, Tyler focuses on enhancing customer success through cross-functional collaboration and operational improvements. Previous roles include Senior Manager of Customer Support Operations and Strategy at dbt Labs, and Head of Software Quality Assurance and Customer Support at VieCure, where Tyler implemented strategies that increased efficiency and improved customer service. Tyler's career also includes leadership positions at Vertafore, TeleTech, Axion Health Inc., ProBuild Holdings, Apple Retail, Best Buy, and Circuit City, with significant achievements such as improving customer satisfaction scores and reducing wait times. Educational background includes studies at Regis University.