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Erin Gracyalny, CCSM, currently serves as a Customer Success Manager at Propel Software, focusing on customer retention and account growth while meeting revenue targets. Previous experience includes roles as a Mid-Market Customer Success Manager at Nitro, Inc., and Customer Success Manager - EMEA at Egnyte, where Erin managed significant customer relationships and ensured product adoption. Additional roles encompass various positions at Second Harvest Inland Northwest and Uber, along with a Marketing Internship at Brooks Resources Corporation. Erin holds a Bachelor of Business Administration in Marketing from Gonzaga University.