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Justine Copeau Duchet currently serves as Chief Customer Officer at Groupe Karavel - Promovacances since September 2023. Previously, Justine held the position of Transition Manager at Call of Success for a short term, overseeing customer care for the startup Ringover. From 2020 to 2023, Justine was the Chief Customer Officer at PerfectStay, where responsibilities included rebuilding customer relations during a challenging pandemic period. Justine's extensive experience includes a long tenure at lastminute.com from 2003 to 2020, where roles progressed from Director of Customer Operations in France to Sales & Customer Care Director for EMEA, managing sizable teams and driving integration post-acquisition. Early career stages involved roles in travel and sales within the tourism sector and commercial activities relating to biotechnology at Sorbial. Justine holds a Master's degree in Marketing and Publicity and a Maîtrise in Marketing and International Trade from ESG.