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Lucas Vinicius Duarte Souza is a skilled professional with extensive experience in technical support and customer engagement, currently serving as Brazil Professional Services Manager at Prometheus Group since January 2021. Previous roles include Technical Support Specialist Lead and Product Support Specialist, where Lucas engaged with major clients such as Vale, Bayer, and Anglo American, driving digital transformation in plant maintenance operations. Prior to that, Lucas worked as a Service Support Engineer at Johnson & Johnson, focusing on enhancing healthcare delivery, and held positions at Embraer as Customer Support Engineer Intern and at Alstom as Quality Assurance Intern. Lucas holds a Postgraduate Degree in Business Management from FGV, a Bachelor of Engineering in Mechanical from Etep, and advanced English language training from ILAC.