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Sandra Willis has over 15 years of experience in the insurance industry, currently serving as the Director of Client Experience for Personal Insurance at PROLINK since April 2019. Sandra has held multiple roles at PROLINK, including Client Services Manager and Sales Manager, where responsibilities included managing service teams, business development for VIP clientele, and enhancing client experiences. Prior experience includes working as a Personal Lines Broker at Atrens Counsel Insurance Brokers and as an Insurance Broker at Haas Insurance Group, where Sandra built a strong book of business and provided exceptional customer service. Sandra's earlier career includes roles at Canada Brokerlink Inc. and LCBO, showcasing expertise in customer service and team leadership. Throughout the career, Sandra has demonstrated a commitment to improving employee culture, maintaining insurer partnerships, and providing training to new staff.