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Brian Mogridge is currently a Tier 2 IT Support specialist at Proliance Surgeons since September 2019, with previous experience as a Tier II Technical Support Specialist at GP Strategies Corporation from October 2010 to July 2019, and as a Technical Support Analyst at Routh Crabtree Olsen - RCOLegal from September 2008 to November 2009. Brian's expertise includes desk-side support for over 150 users, installation and troubleshooting of various Windows operating systems and Microsoft Office applications, management of domain user accounts in Active Directory and Outlook, and hands-on analysis and troubleshooting of Dell workstations and laptops. Additionally, Brian has a background in networked and stand-alone peripheral support, as well as problem resolution and ticketing within helpdesk software. Brian holds CompTia Network+ and CompTia A+ certifications from Bellevue Community College, obtained between 2010 and 2011.