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Elmira Carag possesses extensive experience in customer service and virtual assistance across various industries. Notable roles include Marketing Virtual Assistant at The VA Hub PH, where responsibilities included business blog writing and social media management, and Senior Associate at WNS Global Services SA, focusing on voice customer service for an Australian insurance company. Elmira has also served as a Service Officer and Customer Care Officer at Smart Communications, Inc., contributing to payments management, inventory management, and frontline operations. Previous experience includes project assistance for the Pearl2 Project under the Canadian International Development Agency and providing multi-channel support at Aegis PeopleSupport Philippines Inc. Elmira holds a Bachelor of Science degree in Marketing/Marketing Management from De La Salle University.