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Amalendu Dey is a seasoned professional in customer success and technical account management, currently serving as a Senior Customer Success Manager at project44 since May 2023. With a strong track record of maintaining a 90%+ retention rate and training new team members, Amalendu has previously held similar roles at Talend, where responsibilities included monitoring performance metrics and conducting strategic business reviews. Experience also includes improving onboarding processes at Aviso AI and delivering technical support as a Technical Account Manager at Sprinklr. Earlier roles at Infosys involved data warehousing and engineering tasks, complemented by an academic background that includes an Executive MBA in Analytics from the Indian Institute of Management Kashipur and a Bachelor's degree in Engineering from the Institute of Technical Education & Research.